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Terms & Conditions

Terms and Conditions

For the purposes of these terms and conditions, Natrad means Natra Pty Ltd or its authorised representative.

On Entry

Upon signing into this website you agree that you are the owner of the account and not entering on behalf or without consent of the account owner.

Acceptance and Amendments

Users of this Website (Users or ‘you’) agree to be bound by these terms and conditions, which are subject to change at the sole discretion of Natrad. Your use of and access to this site indicate your acceptance of these terms and conditions (or any changes to them). Natrad will without notice, change or add to the Website or the information, products or services described in it. Natrad is not liable to you or anyone else if errors occur in the information on the Website or if that information is not up-to-date.

Website Use

Users may download and view the material or print a copy of material on this Website for personal, non-commercial use provided you do not modify the copy from how it appears on this Website (including any copyright notice). All rights not expressly granted under these terms of use are reserved. Users will not use this Website for any purpose or in any way which is unlawful. Natrad retains the right and discretion to terminate your access if we believe you are abusing the service or breaching any of these terms or conditions.


This web site has been created by Natrad for the express purpose of promoting and supplying its products and services. All parts of this website are only for an individual's viewing and no material, either content or visual may be used; in part or whole, except with the permission from Natrad. Natrad monitors site activity and the quality of the information available on this web site and updates the information regularly using its content management system. However, Natrad does not guarantee, and accepts no legal liability whatsoever arising from or connected to, the accuracy, reliability, currency or completeness of any material contained on this web site or on any linked site. Natrad recommends that users exercise their own skill and care with respect to their use of this web site and that users carefully evaluate the accuracy, currency, completeness and relevance of the material on the web site for their purposes.

Links to External Web Sites

This web site contains links to other web sites that are external to the Natrad Trade web site. Natrad takes reasonable care in linking web sites but has no direct control over the content of the linked sites, or the changes that may occur to the content on those sites. It is the responsibility of the user to make their own decisions about the accuracy, currency, reliability and correctness of information contained in linked external web sites. Links to external web sites do not constitute an endorsement or a recommendation of any material on those sites or of any third party products or services offered by, from or through those sites. Users of links provided by this web site are responsible for being aware of which organisation is hosting the web site they visit.

Security of the Natrad Trade Web Site

Natrad applies a range of security controls to protect the Natrad Trade website from unauthorised access. However, users should be aware that the World Wide Web is an insecure public network that gives rise to a potential risk that a user's transactions are being viewed, intercepted or modified by third parties or that files which the user downloads may contain computer viruses, disabling codes, worms or other devices or defects. Natrad accepts no liability for any interference with or damage to a user's computer system, software or data occurring in connection with or relating to this web site or its use. Users are encouraged to take appropriate and adequate precautions to ensure that whatever is selected from this site is free of viruses or other contamination that may interfere with or damage the user's computer system, software or data.

Trading, Warranty and Returns

1. Definitions

1.1. The "Buyer" means the Account Applicant or the person who buys or agrees to buy Goods or Services from the Company.

1.2. The "Company" means Natrad Trade Sales.

1.3. "Conditions: mean the terms and conditions of sale set out in this document and any special conditions agreed in writing by the Company.

2. Price of the Goods or Service

2.1. "Price of the Goods or Service" shall be the Company's price applicable on the date the Goods are confirmed as ordered.

2.2. The Company reserves the right to change prices without prior notice.

3. Terms of Payment

3.1. Subject to any special terms agreed to in writing between the Buyer and the Company, the Company shall be entitled to invoice the Buyer for the price of the Goods upon dispatch or at the time of delivery.

3.2. If the Buyer and the Company have agreed to have a trading account, then the account must be paid within the agreed trading account terms.

3.3. At the discretion of the Company, interest @ 24% per annum will be charged on any account not paid within the agreed trading account terms.

3.4. The Company reserves the right to recover from the Buyer all costs and charges and expenses however incurred in collecting payment of any overdue account.

3.5. Subject to any special terms agreed in writing between the Buyer and the Company, the Company shall be entitled to accept Capricorn account or electronic credit card as payment for the Goods. Payment must be cleared before the Goods are dispatched.

4. Title To Goods

4.1. The legal and equitable title to any property of the Goods will not pass until electronic payment or account payment has been cleared.

4.2. Risk and title in the Goods passes to the Buyer upon delivery of the Goods to the nominated Delivery Address.

5. Delivery of the Goods

5.1. All delivery times advised by the Company to the Buyer are estimates only, and the Company shall not be liable to the Buyer or any other parties for late delivery or non-delivery.

5.2. No delay in delivery or dispatch of the Goods shall relieve the Buyer of its obligations to accept or pay for the Goods.

5.3. The Company reserves the right to deliver a portion and deliver by portion shall not entitle the Buyer to repudiate the Contract.

5.4. Delivery will have taken to have occurred when the Goods are off loaded at the Buyer's premises or (where Goods are collected form the Company) upon collection by the Buyer or their agent.

6. Cancellation and Returns

6.1. No order may be cancelled online by the Buyer except with the consent in writing of the Company and on the condition that the Buyer will indemnify the Company against any losses resulting from such cancellation.

6.2. Orders may only be cancelled if delivery has not taken place within 5 working days of order confirmation and the Company has been notified.

6.3. The Buyer will only be eligible to return Goods purchased within 21 days of supply date.

6.4. If the Buyer has any delivery or supply concerns, they are to advise the Company immediately.

6.5. The Company reserves the right to cancel any order (or part thereof) at any time at its discretion.

6.6. Failure to notify the Company prior to returning the Goods may result in delays in processing credits/refunds.

7. Refunds

7.1. If the Company cancels an order (or part thereof) for any reason, the Company will refund to the Buyer any payments received relating to the cancelled Goods.

7.2. In all cases the circumstances supporting the claim for a refund must be discussed directly with the Company.

7.3. Where the circumstances arise where a refund is deemed appropriate:

7.3.1. Online Credit Card transactions can only be credited by reversing (electronically) crediting the original transaction.

7.3.2 Online Account Sales can only be credited against the original account against the original transaction.

7.4. The Buyer will be liable for the costs of returning the Goods and any costs of remedying Goods not returned in a saleable condition and in original packaging.

7.5. The Company reserves the right to make a handling and restocking charge of 10% or $20.00 whichever is greater on all Goods returned for credit. If the Goods are being returned under Warranty then no restocking fee will apply.

7.6. The Company reserves the right to deduct any costs incurred upon accepting returned Goods from any monies to be refunded to the Buyer.

7.7. The Buyer must notify the Company with a request for credit regardless of whether the Goods have or have not been supplied

8. Force Majeure

8.1. In the event that the Company is prevented from carrying out its obligations under a contract for sale as a result of any cause beyond its control, such as but not limited to Acts of God, War, Strikes, Lock-outs, Flood and Failure of Third Parties to deliver the Goods, the Buyer shall be relieved of their obligations and liabilities under such contract for sale for as long as such fulfilment is prevented.

9. General

9.1. Any contract shall in all respects be constructed and operate as an Australian contract, and in conformity with Australian law.

9.2. If any part of these terms and conditions that is not fundamental is found to be illegal or unenforceable, such findings will not affect the validity or enforceability of the remainder of these terms and conditions.

10. Company's Custody of Buyer's Goods

10.1. Any property of the Buyer under the Company's custody or control shall be entirely at the Buyer's risk in regards to loss or damage caused to the property or by it.

11. Privacy and Security

11.1. Personal information collected will be used for the purpose of processing the order, and may be shared with a third party delivery agent for the purposes of delivering the order.